Customer Service

In order to better meet the needs of our fans, our Customer Service system has recently changed.

Please refer to the new help/faq section before submitting a form for answers to the most common questions. 

Please note: If you use hotmail, gmail, yahoo, AOL or comcast email services, please add all @hanson.net emails to your white (approved) list and be sure to check your spam folder for Customer Service replies.

If you are having trouble logging in, please use the 'Forgot Password' link to reset your password.

Choose only ONE form per issue. Filling out multiple forms for one issue will delay any response.

Please no personal requests (i.e. autographs, videos, appearances, M&Gs, etc). Requests of this type cannot and will not be responded to.

We do not accept outside advertisements, guest posts or articles for our website. Requests of this type cannot and will not be responded to.

Shipping Address Change

BTTI 2023 Attendees,

We have confirmed that The Back to the Island shirts were defective from the printer.  We are printing replacement shirts and shipping them from Tulsa, OK. 
 
If your shipping address and shirt size from your order are correct from your order you do not need to take any action. 
Your replacement shirt will be sent to the address listed on your order.
 
If your shipping address and/or shirt size needs to be changed please fill out this below form by February 1st to update your information.
 
We expect the replacement shirts will be sent by the end of February 2023.