Shipping & Updates!

Jul 03, 2020 | Admin

As we head into the July 4th holiday weekend, we wanted to update the community about

Shipping is on schedule for the HANSON Day Online merchandise pre-orders.  We began shipping as planned on June 29th, and are more than ¾ of the way complete and sending out orders as quickly as possible, in the order they were purchased. We expect to be finished with HANSON Day Online pre-orders sometime next week.

Customers will receive shipment confirmation emails as their orders are shipped. You can also check the status of your order on your account page.

As expected with the launch of any new software there will be some bugs and glitches, but we are excited to share our programming team has been hard at work to get the new up to 100% so we can give everyone in the community the best possible experience while spending time on


  • Friend / PM Button
    • Mobile users were reporting not seeing the add friend and PM button on their friend page. It should now be visible now
  • Avatar Upload
    • Some users were reporting that they could not change or update their Avatar, this should be working now.
  • Password Reset
    • Users were experiencing a glitch when trying to reset their password, this has been corrected.
  • Pin Display Error
    • Members have reported Pin displaying the wrong level (color) members should note as you unlock new levels of each pin, you will need to manually add the new level (color) to your display case.
  • Media Player Pins
    • Members reported that some albums were not awarding Pins, even after listening to said album multiple times. We discovered an input error that has now been corrected on the reported albums.
      • Middle Of Everywhere
      • Finally It's Christmas
      • Stand Up Stand Up
      • Take The Walk EP
      • Snowed In
      • Animal Instincts
      • In Color
      • Play
      • Music Made For Humans
      • Live And Electric
      • Inside The Box
  • Upload Errors
    • In our rush to upload all the music in the media player several errors were made that have now been corrected.
      • Animal Instincts
      • The Walk
      • Live And Electric
  • Deleting PM Conversations
    • Some members have asked about clearing out their Private Message inbox. Going forward if both parties delete a PM form their inbox the conversation thread will be cleared from the backend.
  • Check-In Pin
    • We discovered that duplicate legacy data from the last generation of the site was causing some members to appear checked in, but was not awarding the associated Pin. This error has been corrected and all members who checked-in from Friday 26th through Sunday the 28th have been awarded the Petes Dragon Launch Pin.

Thank you for supporting HANSON through the store and for being a part of the community.

Forum Comments


Megan Kyle / CONCORD, NC, US

3 1

Cant wait to get all my stuff 😁

Posted Jul 3, 2020   02:17:32 PM


Kelsey Wetmore / Greensburg, PA, US


Thank you for shipping my first order! Can't wait for both orders to come! :D 

Posted Jul 3, 2020   02:22:10 PM


Brittany Freeman / Harrisonburg, LA, US


Thank you! Can’t wait to get mine 😊

Posted Jul 3, 2020   02:51:11 PM


Mariana Antunes / São Paulo, SP, BR

Thank you for the update!

Posted Jul 3, 2020   03:26:41 PM


Tina Sweeney / Orlando, FL, US

Got my confirmation yesterday! I’ve never been so excited about a reusable straw. 😂

Posted Jul 3, 2020   04:40:13 PM


Jaquaida Kinney / Tampa, Florida, US


^^ I love my straw so much 

Posted Jul 3, 2020   06:15:21 PM

Thanks for letting me know I can't wait to get my stuff on tuesday!!!

Posted Jul 3, 2020   06:32:44 PM


Crystal Wicker / Anderson, In, US


Got my merchandise today!! Thanks for the free shirt!!!

Posted Jul 3, 2020   06:41:33 PM


Zac Hanson / Tulsa, Oklahoma, US

😀I wish you all could see how hard they are working to get the orders out, it's really impressive.

Posted Jul 3, 2020   06:43:49 PM

I received mine today as well. Thank you so much for all of the hard work! 🙂

Posted Jul 3, 2020   06:50:56 PM


Christine Crawford / South Melbourne, VIC, AU


Zac, if the I ❤️ Hanson store is anything to go by- they’re a well oiled machine working at 100%. I have no doubt. 👏🏻 

Posted Jul 3, 2020   07:24:47 PM


Megan Kyle / CONCORD, NC, US

3 1

Cristine, I completely agree.  They work their butts off in that store during Hanson Day. Major props to the Hanson team

Posted Jul 3, 2020   07:30:26 PM


Megan Kyle / CONCORD, NC, US

3 1


Posted Jul 3, 2020   07:31:00 PM

Thanks for the update and thanks for all the hard work. It’s nice to see these updates are being shared for everyone to easily see...keep the good communication! 

Posted Jul 3, 2020   07:34:19 PM


Julie Marion / Stilwell, Ok, US

Thanku for everyone's hard work and the updates . Can't wait till mine is shipped in in my hands 😉😉😉

Posted Jul 3, 2020   07:43:36 PM


Dana Tilden / Wixom, MI, US


Christmas in July in 2 ways. 🤣 getting this merch will be like presents to myself since I bought them so long ago and now listening to snowed in to try to get that pin 🤣

Posted Jul 3, 2020   07:54:06 PM


Jennifer Stufflet / Blandon, Pennsylvania, US

Got my shipping notification last night! Cant wait to get the stuff in the mail 🙃🙂 Thank you for all your hard work! 

Posted Jul 3, 2020   08:29:13 PM


Judy Ferrante / Conklin, NY, US


Thank you everyone for working so hard on our orders and the website - everything looks great!  (and I am so looking forward to my order arriving next week!)

Posted Jul 3, 2020   08:45:20 PM


Dana Tilden / Wixom, MI, US


Snowed in pin still didn't work 😭

Posted Jul 3, 2020   11:26:59 PM


Julia Krylova / Moscow, Moscow, RUSSIA, RU

There's still no pin for Inside The Box. =(

Posted Jul 4, 2020   12:41:41 AM

Thank you for the update on the pins, so happy got the In Color pin ☺️🙌🏻

Posted Jul 4, 2020   03:58:05 AM


Keri Mase / Rogers, AR, US


Yay! I can't wait for my Inside the Box and In Color pins. Will they be retroactive, or do I need to listen to them again in order to get the pins?

Posted Jul 4, 2020   08:43:17 AM


Keri Mase / Rogers, AR, US


I got my shipping e-mail a few days ago. USPS finally got the package on the move. My mini backpack should be here by Tuesday. I can't wait!

Posted Jul 4, 2020   08:46:38 AM


Jaquaida Kinney / Tampa, Florida, US


I’m so pumped about my back pack and my hoodie! Christmas in July 

Posted Jul 4, 2020   11:29:59 AM


Jaquaida Kinney / Tampa, Florida, US


Keep up the good communication zac

Posted Jul 4, 2020   11:30:58 AM

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