Feb 27, 2020 | HANSON

International Shipping - UPDATE

UPDATE: The previous glitch that was not allowing all shipping options for international orders has now been fixed. Thank you for your patience while we addressed this issue.

Please note that we are aware of a glitch in shipping costs for international members that began today. We are working to correct this issue as soon as possible. Thank you for your patience.

Forums

Public Forums | News | International Shipping - News Discussion

11

jacquie20

Fantastic news. We're paying close to $90 Australian dollars for memberships these days. If we want to add a small item on top of that - Shipping of about $50 USD is added. Seems shipping is added by item rather than by weight/package size. Really glad to hear you're working on this finally. 

4

Tina_85

Hallelujah! I want to renew my membership, with shipping it is AUD$90!

4

Tina_85

(Msg didn't post properly). I added a mug to my order ($20USD). With postage, it added an extra $70AUD!!

4

jlove1984

Jaquaida Kinney
Tampa, Florida, US

leigh said its wrong and they will fix it soon

11

lilzacbop

Katie Wanta
Orange, CT, US

If you add an item with your membership it won't "combine" shipping because each of them will ship separately so you get charged to ship each.  Memberships should be the only item this happens with as everything other than that should ship together.

4

hITzALY

Alison Jovine
Valensole, Alpes de Haute Provence, FR

Thank you.

20

blugrrl314

thank you! I renewed today and shipping alone was $36CAD which brought the entire cost up to just over $100. I paid it anyway because my membership was about to expire, but glad to hear it's just a glitch. 

4

Alli

I really don't want my membership to expire, but is $50 for international shipping the correct amount now?? Seems extreme!! I'm paying more for the shipping than the membership?


leigh1

See above (or the news) - there s a glitch for int'l shipping that we are working to fix.

20

hitz_123

@leigh1  So what should I do? My membership expires on March 5th.

10

tayzbeth

I had the problem of only being able to access the priority international. Can I get a refund?

leigh1

If you have to pay the higher shipping because of your renewal date before it's fixed, contact CS and they will refund thee additional charges once the glitch is fixed. However, please try to wait until the last minute to renew so if your membership expires on the 5th, keep checking until late on the 4th to see if it's fixed before paying the higher amount.

2

4xLeafxClover

I'm sorry to say but in my opinion there is a glitch in international shipping costs since ever! I never odered anything except for the membership. Those shipping costs have always been completely exaggerated. I have missed so much beautiful merchandise and would still like to have so many things but I'm not willing to pay those shipping costs. It's really sad...

1

helenagjl

I do agree with everyone above. The shipping cost makes me not able to order :(

10

tayzbeth

It got sorted and I was refunded. Thanks to H.net CS.

leigh1

The normal shipping options are available once again for int'l members.

8

robinbond

Thankyou

11

jacquie20

I really thought you guys were looking into shipping costs. What a shame. It's incredibly expensive. I've lost count the amount of times I've missed out on merch because of insane shipping costs. Which, more often than not, cost the same price or more of what I've ordered. This issue needs a full rehaul guys please. 

4

lariellybarreto

Hope you keep this shipping for a long time.

Dollar costs a lot for international members.

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