Public Forums | Help | Can't log on



I started my account years ago under my university student email. Now I need to reset my password but don't have my uni email anymore. Anyone know if there is a way to gain access to my old account without that email or am I starting a new account?! Thanks!



I had that issue when my yippeedippeedoodahday account failed years ago. I think I just contacted customer care and followed the prompts after selecting the option. It must be said I got the option wrong once and HNET had to shuffle my email to the right department where it sat in a queue. But thaat's probably the easiest way to do it.



forgot my password and the email associated with my account has been closed. What can I do?

Unfortunately, there is nothing that can be done. Passwords are sent only to the email on file with an account for security reasons. It is your responsibility to keep your email up to date. If you have any further questions, please contact Customer Service.

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